Shipping

Once your order is placed and the stock is confirmed at our warehouse, we will schedule a delivery date based on your location and availability. Order with multiple items is shipped out once all the items are in-stock at our warehouse.

Please continue reading to analyze all the options available to our customers.

 

Delivery Schedule and Appointments*

Our distribution center covers deliveries across locations from Vernon. Delivery appointments for these are scheduled between business hours. Delivery team calls on the morning of the scheduled delivery date and give you a 2-3-hour window. As we outsource our out-of-town deliveries, the schedule for those locations is subject to availability and thus can vary.

Please ensure that the recipient present at delivery must be of legal age. If you have any questions, please contact us at info@robothouse.net for more details.

 

Curbside Drop-Off Delivery (Option 1)

Any product delivered under our Curbside Drop-Off Delivery Service will be left in original factory packaging and delivered to the front door or garage of the customer’s residence. Please note that the products will not be placed inside the home. The product will be placed at the loading dock or the lobby for apartment and condo buildings. Delivery personnel will not drop off your order at the front door of your apartment.

Please note that we use a third-party logistics company for deliveries beyond the Greater Vancouver and Fraser Valley regions. Your order may take up to 2 to 3 weeks to arrive, depending on the weather, other external factors, and the route capacity of the transport company. Due to current supply chain delays, your order may take longer to arrive. If it does not arrive in the stipulated time, please contact  info@robothouse.net 

The delivery cost varies according to location and will be calculated for you during checkout.

 

Delivery and Setup (Option 2)

Under this option, the delivery personnel will deliver to your room of choice, assemble the item(s), and remove the packaging. Note: This option is only available in selected cities and will appear on the shopping cart page as 'Drop-Off Delivery With Setup Option' if available.

To upgrade to this service, there is an additional charge (which can be added at checkout for online orders), and any additional requests are subjected to extra fees. The total shipping cost will be calculated for you during the checkout process.

Please note delivery team will NOT move or rearrange pre-existing furniture or merchandise for liability reasons. Delivery teams are limited to handling only products on the Bill of Sale delivered that day. Also, please be aware that the delivery teams do not install handles, knobs, or shelves.

Customer Pick-Ups (Option 3)

Pickups of products ordered online, or in-store are available at no charge from our distribution center in Surrey. For the distribution center’s timings and contact info, please CLICK HERE.

Please note the following (applicable to all options)

Please measure all doorways, hallways, architectural features, and room sizes to ensure all the furniture items fit properly. Cancellation due to measurement errors will be subjected to a 20% restocking fee and can only be exchanged. Multiple delivery/shipping charges will also be applicable.

Please be aware that we only deliver through elevator access for apartments and condo buildings.
If access is limited or unsafe, the delivery personnel can refuse delivery. In this case, the store will be notified, and the customer will be contacted to discuss further steps.
We try to give the most accurate time window for the arrival of our special-order items; however, there might be some delays. Certain factors like production delays, customs clearances, and shipping delays may push the delivery date. In this case, the customer is notified through email or call.
*Some British Columbia, Canada areas may be restricted from receiving full delivery service. Additional delivery charges may also be applicable for hard-to-reach cities and towns. Please call or email for details